Exchange & Return / Refund Policy

At Erizel, we want you to be completely satisfied with your purchase. Please read our exchange and return policy carefully:

1. Eligibility for Exchange/Return

• Only damaged products are eligible for exchange or return.

• To qualify, you must record a video while opening your package showing the condition of the item.

• Exchanges or returns will not be accepted without proper video evidence.
  
  

2. How to Request an Exchange/Return

1. Record a video while opening the package.

2. Contact our customer support team within 24 hours of receiving the product.

3. Submit the video evidence along with your order details.
   
   

3. Conditions

• The product must be in the same condition as received.

• Original packaging and tags must be intact.

• Only damaged items will be accepted for exchange or return.

• Items damaged due to mishandling after delivery cannot be returned or exchanged.
  
  

4. Refund Process

• Once your return is approved, your refund will be processed within [insert time frame, e.g., 7–10 business days].

• Refunds will be made to the original payment method.
  
  

5. Important Notes

• Please make sure to record the unboxing video to avoid disputes.

• Exchanges or returns requested without video evidence will not be accepted.