At Erizel, we want you to be completely satisfied with your purchase. Please read our exchange and return policy carefully:
Only damaged products are eligible for exchange or return.
To qualify, you must record a video while opening your package showing the condition of the item.
Exchanges or returns will not be accepted without proper video evidence.
Record a video while opening the package.
Contact our customer support team within 24 hours of receiving the product.
Submit the video evidence along with your order details.
The product must be in the same condition as received.
Original packaging and tags must be intact.
Only damaged items will be accepted for exchange or return.
Items damaged due to mishandling after delivery cannot be returned or exchanged.
Once your return is approved, your refund will be processed within [insert time frame, e.g., 7–10 business days].
Refunds will be made to the original payment method.
Please make sure to record the unboxing video to avoid disputes.
Exchanges or returns requested without video evidence will not be accepted.